ToysReturn & Exchange Policy
Customer Satisfaction is our first priority. Hum chahte hain ke aap apni purchase se mukammal mutmayin hon.
7 Din ki Limit
Customer ko product masool (receive) hone ki tareekh se 7 Calendar Days ke andar return ya exchange request submit karni hogi. 7 din ke baad aayi hui koi bhi request qabil-e-qabool nahi hogi.
Item ki Condition
- Condition: Item bilkul naya, unused, aur undamaged hona chahiye.
- Original Packing: Asal packing, saare tags, manuals aur seals attached honi chahiye.
- Note: Agar toot-phoot customer ki taraf se hui ho, toh return reject kar diya jayega.
Defective ya Galat Item
Agar galti hamari taraf se ho (Galat size/colour ya defective product), toh photos/videos ka saboot dena lazmi hai.
Fayda: Store aapko Muft (Free) replacement ya full refund provide karega aur shipping cost bhi hum bharenge.
Shipping Cost Policy
| Return ki Wajah | Kharcha Kaun Uthayega? |
|---|---|
| Customer ki Marzi (Change of mind) | Customer (Kharcha aapko dena hoga) |
| Store ki Galti (Defective/Wrong) | Store (Hum pay karenge) |
Jo Items Wapas Nahi Honge
- Sale Items: Discounted items return nahi honge.
- Hygiene: Personal Care Products return nahi honge.
Glass & Ceramic Policy: Sheesha aur Ceramic ki items nazuk hoti hain, inki toot-phoot ka koi claim accept nahi hoga.
Darkhast Kaise Dein?
1
Request Submit Karein: Website/App par login karke photos ke sath request bhejen.
2
Approval: Hamari team ki manzoori ka intezar karein.
3
Item Bhejein: Approval ke baad bataye gaye address par item send karein.
Processing Time
Inspection: 1–2 Working Days (Check karne ke liye)
Refund/Exchange: 2–5 Working Days (Mukammal hone mein)
*Mobile screen resolution ya lighting ki wajah se rang mein thoda farq ho sakta hai, jo return ka sabab nahi banega.