šŸŒŸ Return aur Exchange Policy - www.jsons.com.pk

Ā 

Customer Satisfaction is our first priority

Hum chahte hain ke aap apni purchase se mukammalĀ  mutmayin hon. Agar aapko koi issue aata hai, toh yeh hamari Return aur Exchange Policy hai.

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ā° Return/Exchange Window (7 Din)

  • Request Time-Limit: Customer ko product masool (receive) hone ki tareekh se 7 Calendar Days ke andar return ya exchange request submit karni hogi.

  • 7 din ki muddat (limit) ke baad aayi hui koi bhi request generally manzoor (accept) nahi ki jayegi.

āœØ Item ki Acceptable Condition aur Packaging

Returnable items ko yeh shartein poori karni hongi:

  1. Condition: Item bilkul naya, ghair-mustamil (unused), aur ghair-nuqsan-zada (undamaged) hona chahiye. Agar item use ho chuka ho, toh return manzoor nahi hoga.

  2. Original Packing: Product ki asal (original) packing, saare tags, manuals, aur seals (agar lagu ho) shamil (attached) honi chahiye.

  3. Agar item mein toot-phoot (breakage) customer ki taraf se hui ho, toh return mustarad (reject) kar diya jayega.

šŸ› ļø Defective ya Galat Item ki Delivery (Store Error)

Agar galti hamari taraf se ho:

  • Agar product nuqs-daar (defective), kharab (damaged), ya galat item/variant/colour deliver hua ho, toh customer ko faori (immediately) photos/videos ba-taur-saboot (as proof) faraham (provide) karna hoga.

  • Saboot ki tasdeeq (confirmation) hone par, store aapko muft (free) replacement, exchange, ya full refund provide karega.

  • Shipping Cost: Agar store ki taraf se galti ho, toh return shipping cost store ada (pay) karega.

šŸ’ø Return Shipping Cost Policy

Return ki WajahShipping Cost Kon Ada Karega?
Customer ki Marzi se (Change of mind, dislike, wrong selection)Customer (Customer ko return shipping ka kharcha bardasht (bear) karna hoga)
Store ki Galti se (Defective, Damaged, Wrong Item)Store (Store hi cost uthayega ya courier ka intezam (arrangement) karega)

šŸš« Non-Returnable Items (Jo Items Wapas Nahi Honge)

  • Woh items jo Sale mein farokht (sold) kiye gaye hain ya zaati safai (Personal Hygiene) se mutalliq (related) hain, woh return/exchange ke liye ahal (eligible) nahi honge.

šŸ“§ Return/Exchange ke liye Darkhast Kaise Dein (How to Apply)

  1. Request Submit Karein: Customer website/app par login karke 'Return/Exchange Request' submit karein aur zarurat ke mutabiq photos/videos attach karein.

  2. Manzoori Ka Intezar Karein: Item wapas bhejne se qabl (before), hamari team ki manzoori (approval) ka intezar karein. Bina approval ke bheja gaya return process nahi ho payega.

  3. Item Bhejein: Manzoori milne ke baad, return item ko store ke bataye hue pate (address) par bhejen.

šŸ”„ Processing Time-Frame

Request manzoor hone ke baad, processing mein itna waqt lagega:

  • Product Mu'ayina (Inspection): Return item ki haalat check karne mein 1ā€“2 working days lagenge.

  • Refund/Exchange: Refund, store credit, ya exchange ki aakhri (final) processing 2ā€“5 working days mein mukammal (complete) hogi (Mu'ayine ke baad).

āš ļø Product Details aur Izhaar-e-La-Ta'alluqi (Disclaimer)

  • Mamooli Tabdeeli: Lighting, mobile screen resolution aur manual pemaish (measurement) ki wajah se rung ya size mein thoda bahut farq (slight variation) ho sakta hai.

  • Is buniyad (base) par return/exchange manzoor nahi kiya jayega.

šŸ“ž Customer Support

  • Returns/exchange se mutalliq kisi bhi sawal ke liye, aap Email, WhatsApp, ya Phone ke zariye hamari Customer Support Team se raabta (contact) kar sakte hain.